Reducing customer waiting time, improving service efficiency and increasing the revenue of any establishment with queue management solutions are some of the objectives of the QMAGINE division, from PARTTEAM & OEMKIOSKS. This way, an intelligent customer care management system, QMAGINE Smart, was developed, which allows the customer to gain time even while waiting to be attended.
In places where there is more than one customer service, QMAGINE Smart allows customers to save time by not having to wait in long lines. At the same time, it provides a welcoming, simple and intuitive experience.
So, when the customer arrives at the multimedia kiosk, he only has to indicate the stores and/or services where he wants to be attended and, consequently, the QMAGINE Smart algorithm will assign a shorter time order for the attendance of those stores and/or services.
As an example, if a person goes to a mall and wants to go to three stores, he should indicate on the kiosk which stores are those. Then, the QMAGINE Smart system, based on information about the queues in each of these stores, will tell the person which is the best order of service, in a multi-store system. In addition, to facilitate the customer’s shopping journey, the QMAGINE Smart system ensures that the customer never misses a turn.
PARTTEAM & OEMKIOSKS’ smart attendance management system also provides an alert system by SMS, WhatsApp or through an app. This way, the customer receives notifications of the attendance status regarding each of the chosen stores. All this is possible with just one ticket, which can be used in all stores and/or services and may belong to several spaces of the same group. This is a multi-branch system.
QMAGINE Smart system can also be connected to a booking. This means that the customer can book stores and/or services, which means that when the customer arrives at the multimedia kiosk, he only has to check-in. Then, everything works the same way as mentioned above: the system manages the order in which the customer will be served.
The advantages of the QMAGINE Smart system
Considering that we live in the age of technology, citizens are increasingly demanding and aware. Therefore, they want more quality, speed and efficiency in services. An easy and practical customer service process improves the efficiency of any business.
Therefore, there are several benefits of the QMAGINE Smart system, both for customers, employees and store owners.
For customers
- Decrease or elimination of waiting lines;
- Reduced dropout rate;
- Increased customer satisfaction;
- Greater user autonomy;
- Interactivity;
- Quickness;
- Faster and more effective purchase journey;
- Optimization of the service;
- Better attendance efficiency;
- The client can physically leave the service location without the risk of losing his turn;
- Possibility of performing other tasks while waiting for their turn.
For establishments
- Better organizational image;
- Reinforcement of the brand;
- Increased customer loyalty;
- Increased revenue streams;
- Decrease in complaints;
- Employees can concentrate on more important tasks;
- Modernity, innovation, and cutting-edge technology;
- Creation of a point of differentiation in relation to the competition.
The advantages of queue management are numerous, so it impacts every aspect of a business.
The importance of queue management systems
Quality in customer service is something that is conquered with time and with the appropriate tools. So, PARTTEAM & OEMKIOSKS’ QMAGINE customer care systems are essential tools for the realization of actions to reduce the perception of waiting.
Besides ensuring that the customer gets the service at his or her turn, without having to stand in a physical queue waiting, these systems provide several features that facilitate the organization and a better quality and experience of the service. This, because about 38% of customers do not return to a site if they consider the management and organization of the service to be poor.
Queue control
Queues are present in our daily lives, whether at the mall, the supermarket, the bank, the hospital, the cinema or the pharmacy. There are many situations in which we need to wait for a service, for an opportunity to be attended to.
Nobody likes to wait, but queues are inevitable. With QMAGINE queue management systems, it is possible to make an effective management in stores, ensuring customers a better shopping experience.
When customers get an estimate of how long they will wait and where they should go first, they are reassured, especially knowing that their seat is guaranteed and will not be taken by someone else.
If customers are satisfied with the experience, they will eventually return, which leads to increased revenue for the establishment, hence the importance of intelligent service management systems such as QMAGINE Smart.
PARTTEAM & OEMKIOSKS recognizes that queues are seen as a moment of dissatisfaction, so it works hard to meet the most urgent needs, for the different market sectors.
We produce, develop and integrate complete solutions for queue management, content management, corporate TV, digital signage and menu boards. Belonging to PARTTEAM & OEMKIOSKS, QMAGINE division presents a wide range of solutions that meet all kinds of needs, transversal to all business areas.